A&A S.r.l. facilitates the placement of insurance coverage through cutting-edge insurance solutions and customized products to meet the needs of agriculture producers.
A&A S.r.l. offers professional qualified insurance consultancy services to assist producers with placing agriculture insurance business.
The policyholder, the Insured, the Beneficiary and the Damaged Party have the right, without prejudice to the possibility of contacting the Judicial Authority, to submit a written complaint to A&A S.r.l or to the insurance company.
The complaints management function is not outsourced and is led by Ms. Elena Petraccini.
Complaint about A&A S.r.l can be sent in the following ways to one of the following addresses:
|Method of transmission of the complaint and contact details|
|Ordinary or registered mail||Certified mail (PEC)|
|A&A S.r.l - Via Luigi da Porto, 1 - 37122 Verona (VR)||firstname.lastname@example.orgemail@example.com|
A&A S.r.l is obliged to give a written reply within 45 days from the date of receipt of the complaint.
The Policyholder, the Insurant, the Beneficiary and the Damaged Party may also contact IVASS, Intermediary Security Service, Via del Quirinale n. 21 - 00187 Rome (fax: 06/421332016 - pec: firstname.lastname@example.org - Info on: www.ivass.it), attaching the documentation relating to the complaint dealt with by the intermediary or by the proposing company. The information is integrated with the procedure for the submission of complaints in the case of relationships of free collaboration pursuant to art. 22, paragraph 10, Law Decree 179/2012 converted into Law 221/2012.
Through the online platform, A&A S.r.l. provides employees access to e-learning courses including:
All course material is provided by AIBA and implemented in accordance with the provisions of Reg IVASS No. 40 of 02.08.2018.
Professional training is aimed at enhancing knowledge and technical-operational skills to promote effective communication with customers. Regulations are designed to strengthen the professional skills of training and refresher course participants.
Professional training participants must complete no less than 60 hours of training in the 12 months preceding the date of submission of the application form. The training acquired remains valid for the purpose of re-inclusion in sections C or E of the RUI or the resumption of the activity if the inactivity does not continue for more than 5 years. Those who deal with the activity of intermediation and who require registration in sections C or E of the RUI, the employees of the intermediation activity within the premises in which the intermediary operates, and the employees of the call centers of the intermediaries who use them are required to undergo training. The training course conclude with a test to verify the knowledge acquired. The test is carried out exclusively in the classroom and is considered passed if at least 60% of the questions are answered correctly.
All those registered in sections A, B, C, E of the R.U.I., those in charge of intermediation within the premises where the intermediary operates, and those in charge of call centres are required to undergo professional updating. The update is conducted every two years starting from 1 January of the year following the year of enrollment in the RUI. Participants must complete no less than 30 hours of professional training during the year. The training and refresher courses conclude with a test to verify the knowledge acquired. The test is carried out exclusively in the classroom and is considered passed if at least 60% of the questions are answered correctly.
In this area, the group policies and related information notes of the companies for which A&A operates are available for consultation. The PAAN 2018, the latest decree amending the Agricultural Insurance Plan 2018, and the price decree are included in the Ministerial Decrees section.
For the companies Vittoria Assicurazioni and SI Insurance (Europe), SA, the survey of damages is entrusted to the expert body of Grai S.r.l.
In the event of a claim, bulletins may be issued in digital format.