PROVISIONS IVASS No 46 OF 3 MAY 2016 - Complaint handling procedure
Methods of transmission of complaints and contact details
The policyholder, the Insured, the Beneficiary and the Damaged Party have the right, without prejudice to the possibility of contacting the Judicial Authority, to submit a written complaint to A&A S.r.l or to the insurance company.
The complaints management function is not outsourced and is led by Ms. Elena Petraccini.
Complaint about A&A S.r.l can be sent in the following ways to one of the following addresses:
|Method of transmission of the complaint and contact details
|Ordinary or registered mail
||Certified mail (PEC)
|A&A S.r.l - Via Luigi da Porto, 1 - 37122 Verona (VR)
A&A S.r.l is obliged to give a written reply within 45 days from the date of receipt of the complaint.
The Policyholder, the Insurant, the Beneficiary and the Damaged Party may also contact IVASS, Intermediary Security Service, Via del Quirinale n. 21 - 00187 Rome (fax: 06/421332016 - pec: firstname.lastname@example.org - Info on: www.ivass.it), attaching the documentation relating to the complaint dealt with by the intermediary or by the proposing company. The information is integrated with the procedure for the submission of complaints in the case of relationships of free collaboration pursuant to art. 22, paragraph 10, Law Decree 179/2012 converted into Law 221/2012.